Refund policy

Last updated: November 9, 2026

All sales are final, with one important exception

Foundi Mineral Electrolyte is a consumable product. For safety and hygiene reasons we can't accept returns or exchanges for change of mind, whether a pouch is opened or unopened.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right with a replacement or a full refund, including the original shipping cost.

  1. Email us at info@tryfoundi.com within 14 days of delivery.
  2. Include your order number and clear photos of the item and the outer packaging.
  3. We'll reply within 2 business days with next steps.

In most cases photos are enough and you won't need to send anything back. If we do ask for the item, we'll provide a prepaid return label. Please don't ship anything to us before we've confirmed the return. Returns we have arranged go to:

Foundi Returns
25 Newkirk Ct, Unit 5/A5
Brampton, ON L6Z 0J9
Canada

Lost or missing parcels

If tracking shows your parcel as delivered but you haven't received it, contact us within 14 days of the delivery date and we'll open a claim with the carrier and help resolve it.

Cancellations

You can cancel an order free of charge any time before it ships. Email us with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days of approval. Your bank or card issuer may take up to 10 further business days to post it.

Nothing in this policy limits any rights you have under applicable consumer protection law.